Regular Visitor
•
2 Messages
Channel Guide slow to update
I can't even look 1/2 day in advance for the past 2 weeks or so
All 3 boxes behave alike.
Nothing changed on my end.
Regular Visitor
•
2 Messages
I can't even look 1/2 day in advance for the past 2 weeks or so
All 3 boxes behave alike.
Nothing changed on my end.
Responses
jseams1234
Visitor
•
3 Messages
24 d ago
Mine was the same. I made the mistake of unplugging them both to force a reset and now I get zero program info and it’s been several days, no update, and no response from Comcast/Xfinity.
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ComcastMartin
Official Employee
•
2.4K Messages
23 d ago
Hey there @Brad-Man
Our team here on the forums wants to help fix any issue that may be affecting your TV service. If you are still experiencing issues we can send some signals over to your box and see if that helps. You will need to send us a private message with your full name and service address to get started.
To private message our team:
• Click the "Peer to peer chat" icon or https://comca.st/2QTpEe8
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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