Brad-Man's profile

Regular Visitor

 • 

2 Messages

Tue, Apr 20, 2021 8:04 PM

Channel Guide slow to update

I can't even look 1/2 day in advance for the past 2 weeks or so 

All 3 boxes behave alike.

Nothing changed on my end.

Responses

Visitor

 • 

3 Messages

24 d ago

Mine was the same. I made the mistake of unplugging them both to force a reset and now I get zero program info and it’s been several days, no update, and no response from Comcast/Xfinity.

ComcastMartin

Official Employee

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2.4K Messages

23 d ago

Hey there @Brad-Man

 

Our team here on the forums wants to help fix any issue that may be affecting your TV service. If you are still experiencing issues we can send some signals over to your box and see if that helps. You will need to send us a private message with your full name and service address to get started. 

 

 

To private message our team: 

• Click the "Peer to peer chat" icon or https://comca.st/2QTpEe8
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

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