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user_e20468
1st Topic

Visitor

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5 Messages

Tuesday, November 1st, 2022 10:57 AM

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Can’t transfer movies from phone to dvr

I purchased movies at a previous address. I saved them to my phone and can watch them on it. But I can’t figure out how to get them on my dvr. 

Question

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Updated 

3 years ago

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EG

Expert

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110.3K Messages

3 years ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section for assistance. 

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CCRose1

Contributor

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242 Messages

3 years ago

Hello, @user_e20468. How old are the purchases you made?

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user_e20468

Visitor

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5 Messages

@XfinityRose​ less than 5 years

3 years ago

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user_e20468

Visitor

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5 Messages

I can still watch them on my phone. 

3 years ago

0

XfinityChristina

Official Employee

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923 Messages

Hi, @user_e20468. We can transfer the movies from one account to the new one. Please send us a DM with your name and current address in full. As well as the old address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

user_e20468

Visitor

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5 Messages

I can’t get a human to answer me on the DM chat

3 years ago

0

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