1 Message

Wed, Apr 21, 2021 3:36 AM

Cannot activate my tv box

I’ve tried to call xfinity but it says it doesn’t see the tv box I’m trying to set up I just received from the store i traded a old box that didn’t work for a new one 

Official Employee


465 Messages

6 m ago

Thanks for taking the time to reach out to us regarding activating your tv box. I am so sorry that you are having so many issues activating the replacement device. I would find this very frustrating myself. I would love to help you get this device activated and you have certainly come to the right place. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)
Click the Private Message icon
Click the New Message icon
This will give you an empty "To" line. Type in "Xfinity Support" and then select Xfinity Support from the list. 

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