cablecard

user_p5ls81 Sorry to hear that you had trouble with your cablecard after replacing the hard drive. I am glad to see in your direct message that you were able to get assistance with this, and everything is working again. Unfortunately, support for cablecards is very limited since support was stopped/removed in October 2024, and in some cases, other options have to be considered if the device cannot pair or communicate again. Feel free to create a new post if you have other questions in the future.

 

Please also note that sending unsolicited private direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once an Xfinity-verified employee responds and asks for a private direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, just to make sure your post and direct message are linked together and not lost in the fray.