Visitor
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3 Messages
CableCARD
Is there anyway to order a CableCARD, I've tried all support routes and they all say to call but when I call they say they don't supply them anymore. Is there a certain department I need to contact to receive one? Just switched over the xfinity this month so it's all new to me.
RBES006
Visitor
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3 Messages
2 years ago
Just got a hold of an Xfinity tech via Reddit, they were able to put in an order for a cable card.
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user_b189a6
Visitor
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1 Message
2 years ago
We are on our 4th cable card in 4 days!! They still can't get the cards to pair in our working TIVO Unit. A few of the cards I went and picked up at Xfinity stores show no information on them so they are essentially junk (120 miles of driving) The ones that show information on them, well the cable card department can't or possibly can't on purpose get them to pair. We have read where they are trying to do away with the cable cards. Right now we are sitting with an open ticket and have not heard from anyone. We have been with XFINITY for 19 years and thinking that it may be time to end that relationship if this doesn't get resolved.
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user_8986a3
Visitor
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3 Messages
2 years ago
I want to send a direct message because I need my cablecard paired again to my TiVo but there is no "pencil and paper icon" above for me. I have a bell and an aqua circle with a U in it. The chatbot is useless as it does not recognize the word cablecard or TiVo. I've been waiting for 30 minutes for the live agent it claims to be getting for me. When I tried calling (after the link on the cablecard pairing page goes nowhere), the automated system said to use the chatbot and hung up on me. I get zero channels right now so nothing records - I don't even want to pay my bill this month because I'm not getting any usable service!! CAN ANYONE HELP???
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BruceW
Gold Problem Solver
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26.1K Messages
2 years ago
It would have been better to start a new topic rather than adding on to a topic from 3 months ago. The Direct Messaging icon for private messages doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).
Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_af649d
Visitor
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1 Message
2 years ago
I, too, need a cable card for a Tivo. Will posting this get me the magic "Direct Messaging" icon or do I have to wait for a reply?
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