Cablecard with an X1 4k set-top box

Hi, @user_x1ts9t! Thanks for signing up for the TV Plus channels! For your CableCARD question, I would need to check your account to answer this for you. You would need to have a CableCARD code as part of your package. It is grandfathered so If that billing code is present, you can use the CableCARD. If not, we do not have a way to add that billing code for you so you could use it. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.