CableCard Upgrade Issue (TiVo)

Hello,

It appears that my TiVo Roamio is stuck in a CableCard upgrade loop.  It keeps cycling between the upgrade screen and the Home Screen.  There isn’t any progress and seems to be stuck at a gray screen with this info:

TunedFreq: 249000KHz

Collected Block: [0/508]

Status: 0% completed ….

The message says “If the update fails, contact your cable provider.”  Could you please help.