CableCard re-activation

@XfinityGabby​ That is exactly what I have already done.  The website referenced in that document is the one I was referring to when I said "Please do not direct me to the activation website that hasn't been active for a long time" in my post.  I also tried calling the number in those instructions 5 separate times.The first person said they would get back to me in an hour, and never contacted me back.  The second person told me I needed to call the next day.  I called twice the next day and both people transferred me to "someone that could help", but it was instead a recording saying the department was closed.  The last person I spoke to said CableCards were no longer supported.

Will you please connect me to someone that can actually re-activate my card?  I would appreciate it!

@Rainier77 Which step on the activation website do you come across an error or issue? I was able to run through it and had no issues so it should be functioning properly. I can help in looking into your account together but if this card was working before in the previous TiVo device, have you tried moving the original equipment with the card rather than just the card alone? When you move the card to the original box it was in, are there still issues? I just want to rule out any possible issues with the card itself first.

@XfinityXanadu​ As I mentioned in both of my previous posts, the activation site hasn't worked for years.  I have all the technical information from the card.  I just need an Xfinity employee that can re-activate it for me.

Removing the card from the other Tivo cleared the pairing, but I know there is nothing wrong with the card.  

Will you please connect me to someone that can actually re-activate my card?

Hello @Rainier77, thank you for taking the time to reach out on social media. You've reached the right department, and I'm happy to help. 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@XfinityKrista​ 

I tried the direct message route.  After an hour and a half where we barely got past my account verification, they told me that they couldn't help, and that I had to call the phone number again, even though I have tried 5 times.

Is there any way I can get connected to someone that can help me, even if I can just send them the serial number and host ID so that they can activate it?

I understand how you feel and that's certainly not the experience that we would like for our customers to have with our support teams. We can ensure that the feedback of your experience will be passed along to the proper channels to ensure we work to create a better customer services interaction.