U

Visitor

 • 

1 Message

Wed, Mar 31, 2021 3:30 PM

Cablecard Issues

Hello-

I am having issues getting my Cablecard properly activated (validated).  I have been on several calls with the CSR's that continue to tell me that the "cablecard is bad" and that I need to go to the Xfinity store to get a new one (now on my 3rd CC). This device/setup was working perfectly at my old address.  All other boxes and internet are working flawlessly.  My setup details are below.  Any help here is appreciated.

Device:  Silicondust HDHomeRun Prime

Cablecard Serial:  PKNZXGBMK

Cablecard ID: 0-011-951-366-506

Host ID: 0-643-207-420-776

Card Manufacturer Technicolor/Cisco
Card Authentication success
Card Validation none
3DES encryption supported
OOB Frequency 73.500 MHz
OOB Lock 1.544 Mbps
Signal Strength 100% (10.1 dBmV)
Signal Quality 100% (35.0 dB)
Channel List cablecard-oob

Responses

ComcastBillie

Official Employee

 • 

176 Messages

1 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would be more than happy to take a look at your account and see how we can assist you with getting your cable card activated and working. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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