Visitor
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1 Message
Cablecard Issues
Hello-
I am having issues getting my Cablecard properly activated (validated). I have been on several calls with the CSR's that continue to tell me that the "cablecard is bad" and that I need to go to the Xfinity store to get a new one (now on my 3rd CC). This device/setup was working perfectly at my old address. All other boxes and internet are working flawlessly. My setup details are below. Any help here is appreciated.
Device: Silicondust HDHomeRun Prime
Cablecard Serial: PKNZXGBMK
Cablecard ID: 0-011-951-366-506
Host ID: 0-643-207-420-776
| Card Manufacturer | Technicolor/Cisco |
| Card Authentication | success |
| Card Validation | none |
| 3DES encryption | supported |
| OOB Frequency | 73.500 MHz |
| OOB Lock | 1.544 Mbps |
| Signal Strength | 100% (10.1 dBmV) |
| Signal Quality | 100% (35.0 dB) |
| Channel List | cablecard-oob |
Responses
ComcastBillie
Official Employee
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176 Messages
1 m ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would be more than happy to take a look at your account and see how we can assist you with getting your cable card activated and working. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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