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Wednesday, March 31st, 2021 3:30 PM

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Cablecard Issues

Hello-

I am having issues getting my Cablecard properly activated (validated).  I have been on several calls with the CSR's that continue to tell me that the "cablecard is bad" and that I need to go to the Xfinity store to get a new one (now on my 3rd CC). This device/setup was working perfectly at my old address.  All other boxes and internet are working flawlessly.  My setup details are below.  Any help here is appreciated.

Device:  Silicondust HDHomeRun Prime

Cablecard Serial:  PKNZXGBMK

Cablecard ID: 0-011-951-366-506

Host ID: 0-643-207-420-776

Card Manufacturer Technicolor/Cisco
Card Authentication success
Card Validation none
3DES encryption supported
OOB Frequency 73.500 MHz
OOB Lock 1.544 Mbps
Signal Strength 100% (10.1 dBmV)
Signal Quality 100% (35.0 dB)
Channel List cablecard-oob

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