Visitor
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1 Message
Cablecard Issues
Hello-
I am having issues getting my Cablecard properly activated (validated). I have been on several calls with the CSR's that continue to tell me that the "cablecard is bad" and that I need to go to the Xfinity store to get a new one (now on my 3rd CC). This device/setup was working perfectly at my old address. All other boxes and internet are working flawlessly. My setup details are below. Any help here is appreciated.
Device: Silicondust HDHomeRun Prime
Cablecard Serial: PKNZXGBMK
Cablecard ID: 0-011-951-366-506
Host ID: 0-643-207-420-776
| Card Manufacturer | Technicolor/Cisco |
| Card Authentication | success |
| Card Validation | none |
| 3DES encryption | supported |
| OOB Frequency | 73.500 MHz |
| OOB Lock | 1.544 Mbps |
| Signal Strength | 100% (10.1 dBmV) |
| Signal Quality | 100% (35.0 dB) |
| Channel List | cablecard-oob |
Bill57
Contributor
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76 Messages
4 years ago
Been using a CC since Jan 2015 ......very few problems UNTIL recently. Been on phone calls for hours talking to TIVO and Comcast.....
One thing is obvious THE CHANNEL LINEUP is NOT being updated.....
Example .....CLTV is still in the TIVO GUIDE / Lineup. while not in cable card test. CLTV shut down How many years ago???????.
Channels are falling off the 4 digit line up REELZ for example 1429 listed in guide but errors D261 But works fine @ 507 I am so ************ tired of dealing [Edited: "inflammatory"]
Tivo's Equipment Is NOT compatible with IP streaming DO NOT WASTE your money. While I listed two channels it's effecting over 30 at last count. From what I was told Comcast is using the 4 digit up line to convert to IP dreaming, Smithsonian channel was the first one I noticed about 2 years ago.
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XfinityBillie
Official Employee
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3.5K Messages
4 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I would be more than happy to take a look at your account and see how we can assist you with getting your cable card activated and working. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
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user_c0eb21
Visitor
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1 Message
4 years ago
Hi,
I have the same issue and it started just last week. The CableCard worked great for 3+ years.
Model: HDHR3-CC
Device ID: 131E63CB
Firmware: 20210422
Technicolor CableCARD(tm)
Diagnostics
H/W Model: 0803, Ver: 0010
MAC Address: [Edited: "Personal Information"]
SL. No: PKGXMSWCT, Mode: MMODE
CableCARD ID:0-011-726-737-031
.
Host ID:0-643-207-587-319
Host MAC:[Edited: "Personal Information"]
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