Visitor
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1 Message
cablecard is not reading
I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account. The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not available,” so I cannot obtain the Data ID required by the Xfinity CableCARD activation website. Please have the specialized CableCARD provisioning team re-pair/validate my existing card. Please do not remove either of my CableCARDs from my account, because my other CableCARD is working in another TiVo.
XfinityBrianH
Official Employee
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2.6K Messages
24 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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BruceW
Gold Problem Solver
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27.7K Messages
2 hours ago
No doubt the employee meant to write https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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