cablecard is not reading

I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account.  The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not available,” so I cannot obtain the Data ID required by the Xfinity CableCARD activation website.  Please have the specialized CableCARD provisioning team re-pair/validate my existing card. Please do not remove either of my CableCARDs from my account, because my other CableCARD is working in another TiVo.