Visitor
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2 Messages
Cablecard help needed
I have 2 cablecards on my Xfinity account, both happily used in TiVos for years. One of them stopped working last night with, “This channel is not authorized…(V58)” messages on every channel. The cable card pairing screen is now blank w/only a “Information is not available.” message. Help! How can I get this cablecard working again. The TiVos are the only reason I haven’t switched to fiber and a TV streaming service (I.e stayed w/Xfinity)…
XfinitySeth
Official Employee
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695 Messages
3 hours ago
Good day user_0mi13h, and thanks for joining us in our community with your post! I know how important it is to get your TV content the way you want it, and you're in the best place for help with your cablecard concerns 👍 While cablecard and Tivo devices have reached their end of life and are no longer supported to a wide degree, for all your channels to revert to a V58 error message certainly is odd, and may imply there is something going on we can look deeper into. Have you already tried manually restarting your Tivo devices to see if that changes anything?
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