Glenc1965's profile

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Wednesday, July 8th, 2026 3:19 PM

Cablecard dead - Need help activating replacement

Hello. After coming back from vacation, I was seeing a V58 error message on the Tivo stating the Tivo was not authorized anymore to decode the channels and the Pairing information from the card was no longer showing on the pairing screen.

A few years ago having the same issue, I spoke to Cablecard Tier 3 support which told me the batteries on the cablecard die and the whole card needs to be replaced. He told me about the comcast no longer sending out any cards to new or existing customers. So he sent me 4 old new stock ones so when this happened again I could just pull the bad one and replace it with one of the old new stock he sent me. Once I installed it and re did what he did on his end a few days later, bingo it worked. We went ahead and placed a total of 5 cablecards in my account so I would have no issues activating any of the cards in the future.

Well coming back of vacation I replaced the bad card with the new one and went into the pairing website. But low a behold none of the replacement cards are no longer showing for me to activate. Comcast wiped them clean and the only card that is showing is the active one that no longer works. So I did what I could thru the chat channels and the tech had some clue about the cablecards but not enough to re-add the serial number back into the system so it could be activated. Of could per normal operations he said why no just swap the box. Uh, NO! I went with Tivo for a reason.

So if anyone in cablecard tier 3 support see's this request I have the  card serial number, Host ID and Data information ready to provide someone with some knowledge so I can get back online.

I know eventually I need to find something else or go to X1, but I'll be kicking and screaming getting there because I'm a 20+ year Tivo fan.

Please help!

Glenc1965.

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