Visitor
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1 Message
CableCARD activation page not working
I have a Tivo with a Comcast CableCARD. Tivo support had me reset the Tivo, now I need to re-pair the CableCARD to Comcast. The links in your support site to activate the CableCARD are not working - https://cablecardactivation.xsp.comcast.net/ or http://xfinity.com/activatecablecard both timeout. ChatBot said to use the Xfinity Mobile APP, but that does not have a CableCARD option. Can you help?
CCStephanieT
Contributor
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342 Messages
2 years ago
Hello @user_f68ed8 thank you for reaching out through our forum. If you are still having the same issue, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_ff484e
Visitor
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1 Message
2 years ago
I'm having the same problem. CableCard activation pages:
Hmmm… can't reach this page
cablecardactivation.xsp.comcast.net took too long to respond
The phone number sends me to a chat who tells me to use the link that doesn't work.
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