Visitor
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7 Messages
CableCARD activation page not working (new thread)
An older thread said to start a new one. The old thread is exactly the same problem I have. The two URLs that are supposed to be for self activation DO NOT WORK.
Perhaps the problem is actually worse, because I first started by calling 877-405-2298 and the tech couldn't seem to get it activated/paired either.
XfinityAmandaB
Official Employee
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1.6K Messages
2 years ago
@BajaBarry Thank you so much for creating a new post for help with activating your Cable card! There are always two pages I recommend using, the first is the page that provides step-by-step directions on how to walk through your setup here. https://www.xfinity.com/support/articles/pair-activate-cablecard and the second is the direct link to the activation once you have all the information you need from your card. https://cablecardactivation.xsp.comcast.net/
If after walking through the activation you are still encountering issues let me know, and we can go from there to help better!
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BruceW
Gold Problem Solver
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26K Messages
2 years ago
@XfinityAmandaB: The host "cablecardactivation.xsp.comcast.net", the "the direct link to the activation" you mentioned, resides on the private/internal/intranet IP 10.54.141.* which is not accessible to customers. Attempts visit the site result in a browser results in messages like "The connection has timed out".
Further evidence:
In the distant past this host had a public IP that was accessible to customers. It no longer does, and hasn't for a long time. If Comcast does not intend for the site to be publicly accessible then references to it should be removed from the customer and employee support articles that reference it.
TLDR: It don't work. Not no way, not no how.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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