U

Visitor

 • 

1 Message

Mon, May 24, 2021 10:28 PM

Cable tv outage

Our cable went out this afternoon.  A chat with tech support schedules a visit for 6/6.  2 weeks?  When asked about a sooner visit, oh, they gave us a $20 credit.  Ummm, apparently they haven’t seen a cable bill lately, $20 for my cable to be out for 2 weeks, think again.  I am not a happy Comcast customer.  I have had Comcast cable service in my home for 35 years and I have never been so mad about it!  BTW, our internet still is working.  What the heck?

Responses

Again

Expert

 • 

26.4K Messages

4 m ago

What troubleshooting have you done?

andyross

Gold Problem Solver

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7K Messages

4 m ago

When you have an outage, check the outage map at https://www.xfinity.com/support/status-map/. It may not show a problem immediately, but after a bit, it can tell you if it's just your ore something affecting multiple users.

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