Cable Card/TIVO

Last Wednesday I stopped receiving all my local channels on my Tivo and at least 20 HD channels moved to different channel numbers. I just received a new Cable card in the mail and had it paired with my Tivo. I’m still missing all local channels and still have HD Channels in the wrong locations. The comcast rep noted it and said she will escalate. Is there anything else I can do?

Responses

XfinityShawn

Official Employee

•

867 Messages

2 days ago

pamdenm Did the representative make a ticket for your issue or no?

2

0

pamdenm

Visitor

•

2 Messages

@XfinityShawn i’m not sure about a ticket. The rep said she would note it in my account but I haven’t heard anything since.

Like

Reply

2 days ago

0

XfinityBenjaminM

Official Employee

•

1.4K Messages

pamdenm Ok! Please send us a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

Non-X1 Service

pamdenm

Cable Card/TIVO

Was this helpful?

XfinityShawn

pamdenm

XfinityBenjaminM

New to the Community?