Cable Card/TIVO

Last Wednesday I stopped receiving all my local channels on my Tivo and at least 20 HD channels moved to different channel numbers. I just received a new Cable card in the mail and had it paired with my Tivo. I’m still missing all local channels and still have HD Channels in the wrong locations. The comcast rep noted it and said she will escalate. Is there anything else I can do?

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XfinityShawn

Official Employee

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1K Messages

2 months ago

pamdenm Did the representative make a ticket for your issue or no?

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pamdenm

Visitor

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2 Messages

@XfinityShawn i’m not sure about a ticket. The rep said she would note it in my account but I haven’t heard anything since.

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2 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

pamdenm Ok! Please send us a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 months ago

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Non-X1 Service

pamdenm

Cable Card/TIVO

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