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user_0iv7s8
1st Topic

Visitor

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2 Messages

Friday, May 2nd, 2025 11:20 PM

Cable card

Our TiVo cable card is not working.  I spent nearly an hour yesterday getting routed all over the place and then was disconnected and no one called me back. 

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11 hours ago

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XfinityQuemekia

Official Employee

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74 Messages

1 day ago

Hi @user_0iv7s8, thank you for taking time out of your day to reach out to our Xfinity Community Forums. I'm sorry to hear about your issues with your cable card. I know that can be frustrating taking all that time to work on it with no resolution.

It's important to note that Xfinity no longer provides new CableCARDs to new or existing customers, as they are considered end-of-life.

Have you tried ensuring it's properly inserted, checking coax connections, and verifying signal strength? 

 

 

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user_0iv7s8

Visitor

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2 Messages

Can my existing card be reprogrammed?

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21 hours ago

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XfinityBenjaminM

Official Employee

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2K Messages

 

user_0iv7s8 We'll be happy to see what we can do to help. If the CableCard is no longer working, we no longer replace them. Instead, you would be encouraged to consider adding an X1 TV Box for your viewing needs if we can't get the card up and running. Please send a Direct Message and include your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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21 hours ago

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