Cable Card Tivo V58 error

cable says not authorized v58 code all channels out. need infinity support for direct message

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XfinityRaf

Official Employee

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1.6K Messages

4 months ago

Hi there @shamm222. Our support for cable cards is pretty limited these days. Have you done any troubleshooting?

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We had cable service outage on June 13, 2026. Xfinity app app advised it was under repair, and hours later said service restored. We have three tivo bolts, two had channels after the outage by Xfinity, one had no channels and had the v58 on screen on every channel. We have been trying all troubleshooting. If you had any luck with your direct message, please let us know.

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XfinityNatalie

Official Employee

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1.1K Messages

Greetings, VMKtheThird! Thanks for bringing your cable card error message received to our attention. I understand it is important to have a service plan that works for your household service level needs. We can certainly help you with this matter! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We have sent you a direct message reply. You may respond in direct message now.

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4 months ago

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user_7uas3p

Visitor

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2 Messages

8 hours ago

I'm commenting via this post as my direct message has gone unanswered.

I use a CableCARD in my Tivo. It's been working fine, but on Oct 19, 2026 we had a power outage, which caused the Tivo to reboot. After the reboot I get a V58 error (channel not authorized) message. I've done the basic's restarted the Tivo, removed and re-inserted the CableCARD, but the error continues. Based on the diagnostics available on the CableCARD via the Tivo, I have good signal and Comcast sees the card. However when I look at the pairing diagnostic, it show no pairing. Based on other comments this seems to be the cause of the V58 error. So I'm trying to determine how to get this resolved.

Again I've directly email Xfinity Support via direct message, but have not gotten any reply.

So hoping someone sees this comment and can provide me with a means to get to someone at Xfinity that can work with me on this issue.

My Xfinity Forum ID is user_7uas3p.

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Non-X1 Service

shamm222

Cable Card Tivo V58 error

XfinityRaf

VMKtheThird

XfinityNatalie

user_7uas3p

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