2 Messages
Cable Card pairing, HORRIBLE support, no action for days...
I received a new cable card for my HDHome Run on Friday.. after 10, yes TEN, different representatives on the phone. The person insisted it was set up correctly and asked me to disconnect before the channel scan was done. Guess want? It is not set up correctly.
The issue is I can only see local channels, identical to what this person experienced: https://www.reddit.com/r/PleX/comments/f0cyux/some_cablecard_issues_with_comcast_any_advice/
I called back. over and over and over... Finally, I got a Tier 3 ticket made.. promising me a call back within 2 hrs...nope.. no callback.. I contacted Comcast on Twitter I was told, "Please wait awhile.".. for the past 3 days they have told me there is no update on my ticket.. consistently telling me I'm important and I should "rest assured" someone is working on it..
Please look into [Edited - Private details] and have someone call me ASAP, I shouldn't have to wait days and days for a support ticket..
I get it; not many people use cable cards, but for those that do, please provide good support so that we are treated properly for the issues we run into.
XfinityJamesC
Official Employee
•
1.7K Messages
10 months ago
Greetings, @tmccartn74! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your cable card, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
tmccartn74
2 Messages
10 months ago
After hours of chatting w/your team on Reddit we got it working. For those that may run across this in the future, work w/the reddit team, they worked tirelessly to get me going. Also ensure your HDHomeRun is set for us-hrc
1
0