2 Messages
Cable card not functioning
Hi, my cable card isn’t working. Your site says you’re no longer supporting/replacing them, but also mentions an Xfinity X1 TV Box upgrade for $0 x 12 months. When I called support, no one knew about this, and I was transferred 3 times with no help. Two reps even said cable cards are still supported. Can someone clarify what’s going on? I’m still being charged for service I’m not receiving.
XfinityDena
Official Employee
•
2.8K Messages
3 days ago
Thank you for reaching out @user_r6mjps Cable Cards going forward will not be supported. I would be happy to take a look at your account for that promotion. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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