Cable Card missing channels

I had a pomotion which was suppose to last until september 2026 but instead Comcast created an error in one of my TV boxes which I had call comcast customer service line for tech support to send signal to that box. A agent from India clian to be sending signal to that one box but instead caused error in 2 boxes. I called back agin and was transferred from one cutromer service person to another. The all was from different couties outside USA. I then went to the  xfinity White Marsh store when I learned Use limited customer service REps from fro USA.

When I went to the Xfinity store I wanted to talk with someone in Billing from USA but instead I had to talk with some one in Billing from a screen. They claim they would restore my 2 boxes back and said that customer service person from india remove my 2 TV boxes and my promotion from my accvount by mistake. She claim someone from billing would do a investigation and put my account back as it was. Ofcouse this was another lie. Instead of my pomotiom being restore I was charge my bill was $245.00/mo increase to $350/mo for the same channels, boxes and internet I already had. I have had if for the last 12 years exactly the same product and service.

I was with Comcast 15 yrs or more continuously and paid on time every month never late. My pomotion was not restored so I had to cancel my TV service and return 3 boxes. Afterward, I received a bill from Comcast for broadcast service but I nolonger, have any cable tv service. This all seems to be some type of fraud.

Next I am going get rid all of comcast and go with a company that care about their customers. I am told to send my  complaint to Maryland Consumer protecion agency since Comcast did absolutely nothing to correct their mistake.

Good afternoon user_m4ojni. We are happy to look over your account. 

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