1 Message
cable card issue
I just spent two hours with support. My bedroom tivo, which has had a working cable card for three months (I was forced to get new cable cards when I moved), suddenly stopped connecting to xfinity. So I was getting a V58 error. My main Tivo is working fine.
Upon speaking with a service technician, after doing the appropriate things like unplugging, and rebooting the box, etc, they finally sent me to the "cable card" department. I was informed that my second cable card was removed from my account, without my permission, and even though they tried adding it back in, they found they could no longer authorize a cable card. No one could tell me who authorized the removal of the cable card from my account (it wasn't me), nor could they replace the cable card.
I have been a Comcast customer for at least 30 years, and am really angry that someone just decided to remove that card from my account.
I understand that Xfinity will no longer be supplying the cards, but I was not aware that they would no longer support the cards that were currently in place, and would be removing them from accounts.
I think it might be time to move on from Comcast to a different cable service.
XfinityThomasC
Official Employee
•
2K Messages
17 days ago
Hello, @user_1r1xd2 I'm sorry for this inconvenience. Xfinity will no longer provide new Cable cards to new or existing customers as they are now considered End-of-life devices. A limited number of customers with CableCARD model PKM600 were notified that they would not receive Xfinity TV service with that equipment after October 24, 2024. You may upgrade to an Xfinity X1 TV Box to enjoy the benefits of X1 and maintain the video services. We may have special promotions to provide the box at no cost to you for a limited time. To pursue this option could you please send our team a direct message with your full name and full address?
To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_0xi5m8
3 Messages
13 days ago
This was no accident. Xfinity just did the same thing to us on Nov 3rd. This, only days after they stop providing new cable cards. So unethical.
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