Cable Card Hell

Lost MLB channel and HBO 2 weeks ago on my Roamio.

5 Hours with support, then went to store for new CC, installed it, and NO CHANNELS at ALL.

Multiple calls, countless hours on phone, two service tech visits tried 5 different cards that will NOT PAIR.

Bought new Roamio. Tried all CC's in new box. None would pair.

Talked to cust service rep yesterday who assured me that case - #CR053420650 - is escalated, and would get call back from senior tech in 2 hours.

Got no call.

Issue STILL UNRESOLVED.

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Responses

BruceW

Gold Problem Solver

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26.4K Messages

3 years ago

... Bought new Roamio. Tried all CC's in new box. None would pair. ...

https://cablecardactivation.xsp.comcast.net/ may help you. If not, and if an employee doesn't help you out here, you'll have to give the standard customer service offerings at 1-800-Comcast and https://www.xfinity.com/support/contact-us/ a try.

These Tivo installation and troubleshooting articles may help:

    CableCARD Installation
    CableCARD Troubleshooting
    Pair or Activate Your CableCARD

Troubleshooting Digital TV Signals

Good luck!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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LarryJay

Visitor

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5 Messages

3 years ago

Thanks for response, but neither suggested sites were of any help as this problem has been (apparently) escalated to level 3.

Brand new CC is on its way.

TIA for input from anyone with CableCard expertise.

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CCZachary1

Problem Solver

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672 Messages

@LarryJay I would like to take a closer look at the ticket that was created for your issue. I may need to discuss account specific information.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

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• Press Enter to send it

I no longer work for Comcast.

3 years ago

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LarryJay

Visitor

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5 Messages

@LarryJay

Got the CC, but NOT NEW - as specifically requested by supervisor.

Case is being worked by escalation group.

We will see.....

3 years ago

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Non-X1 Service

LarryJay

Cable Card Hell

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

LarryJay

CCZachary1

LarryJay

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