rottluvr's profile

New Poster

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1 Message

Tue, Mar 9, 2021 3:00 PM

Cable Card for TIVO

Our Cable bill increased a substantial amount when our contract expired. I called and talked to a customer rep. We signed up for another 2 years but the price was still higher than before the increase. I told the rep I was considering buying a TIVO as it would save us money on our cabe bill. She said just let Xfinity known when we switched to TIVO and we would no longer have to pay the DVR charge.  Today I made an appointment and went to the Xfinity store to get a cable card and I was told "We don't support TIVO anymore. You will have to use our DVR."  When I texted one of the reps this afternoon about the appointment she offered to send technicians to install the card. Is this correct? I see on the Xfinity sight that cable cards are available with self install kits. I'm confused.

Responses

Bill57

Contributor

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74 Messages

1 m ago

Tivo will not work as Comcast switches to IP streaming.....DO NOT WASTE YOUR money on TIVO.

I am livid that this was NOT  communicated  to customers .......I would not have renew the TV service last month had I known this. 

Official Employee

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176 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity forums! I'm truly sorry to hear that you have been experiencing issues with our services through the cablecard you have with your TiVo device. We do still support TiVo and I would love to look into this further with you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Comcast Employee.
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