Thank you for reaching out to our team. We can do limited troubleshooting from here for an issue with a cable card, we cannot replace or repair them anymore. I will be happy to look further into that if you can send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityJohnG
Official Employee
•
2.7K Messages
2 hours ago
Thank you for reaching out to our team. We can do limited troubleshooting from here for an issue with a cable card, we cannot replace or repair them anymore. I will be happy to look further into that if you can send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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