Lgaynor88's profile

New Poster


2 Messages

Fri, Jun 24, 2022 8:45 PM

Cable box no power

Just returned from vacation, cable box has no power. Have tried unplugging and a different outlet. I think the box is dead.

Official Employee


260 Messages

1 m ago

Hello @Lgaynor88, and thank you for reaching out about the issue with your equipment. I can help you get a replacement if it won't even power up no problem! 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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