jsnide's profile

Visitor

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3 Messages

Fri, Oct 1, 2021 2:06 PM

Both edges of the screen (left and right) are cut off on most channels

I have an HD TV and XR2 remote with non-X1 Xfinity cable box.

I set the aspect ratio on both the TV and the cable box to 16:9 aspect ratio and the edges of the picture are cut off.  I thumbed through the various aspect ratios, but even when the picture is letter boxed or postage stamped the edges are not visible.  It's so annoying that I can't see the score on the baseball game.

Accepted Solution

Visitor

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3 Messages

2 m ago

I got a new X1 box.  That fixed the issue.  

XfinityAbbie

Official Employee

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680 Messages

2 m ago

@jsnide Hello and thank you for taking the time to reach out! It sounds like this may be caused by your TV "overscanning". 

 

The solution for overscan will vary depending on your TV. If the below tips do not work or if you are not able to find a specific setting in your TV menu, please refer to your TV manual or contact the manufacturer of your television for further information.

  • Almost all TV's have a way to disable overscanning in firmware. This is typically hidden in the "Picture" or "Input" settings on the TV's menu system, and is called either "Overscan", "1:1 Pixel mapping", "Just Scan" or "Direct Pixel Mapping"
  • You can also fix this issue on some TV models by changing the aspect ratio to "Fit to Screen" or "Fit to Actual" instead of "16:9"

Visitor

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3 Messages

2 m ago

Xfinity will always want you to think it's the TV.  I had to fight for 4 hours on the chat and finally on the telephone to get them to give me a new box.

XfinityEva

Official Employee

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281 Messages

@jsnide We do not want you to feel that way. We will happily exchange your equipment when it is not responsive, at any of our local stores or send you out a new one. Please let us know if you have any issues with your new box. 

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