U

Visitor

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1 Message

Monday, January 23rd, 2023 2:20 AM

bose TV sound bar compatability

After installing a Bose TV sound bar (using optical cable) my Xfinity X1 remote suddenly can't perform any TV functions (power, TV speaker control, etc.) but the cable box/voice functionality seem OK.  The only way I can fix this unplugging the TV, removing the sound bar, and plugging the TV back in. Then the remote works just fine; works as before. Is there a fix for this? Please don't spend 100 words thanking me for reaching out, just give me a solution. If there isn't one, just let me know so I can return this. It's an Xfinity issue, not a Bose issue. Thanks.

XfinityBilly

Official Employee

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258 Messages

13 days ago

Hi @user_f7a5f6. Is the optical cable you are using, a TOSLink connector or S/PDIF?

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