bedroom tv box not working, have tried all xfinity suggested fixes

Got home from trip. Bedroom tv would not work. Says downloading update, then goes to sorry didn't work, please call. But there isn't a number listed and after trying their

computer generated fixes and a text fix, which pretty much did all the same things, still not working. Then was sent a text for times for a tech to come out. Do I have to pay

for this??? No answer to my text responses, prob computer generated too. Are there any actual human tech people working? I pay over $240 a month (increases almost monthly)

to watch about five channels. Are there any humans working there??? Can I just bring the box to xfinity for a new one? Are they available?

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Reau482

Contributor

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61 Messages

2 years ago

Made an appointment to take box in to xfinity store today. Will see what happens.

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Hello, @Reau482. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance. When you run the self-help diagnostic troubleshooting, the text you receive are automated so if you reply you will not receive a follow. You can get live help by using the great Xfinity assistant tool, and ask for an agent which will bring you into a live chat: https://www.xfinity.com/support/articles/get-help-from-xfinity-assistant. There is also the live chat feature you can utilize through our wonderful Xfinity Forums. We are also available for assistance on Twitter, Facebook, and Reddit support.

When you're experiecing any issues with your set-top box you can also utilize the Xfinity Stream App from a mobile device, tablet, laptop, Roku, and certain Smart TVs: https://www.xfinity.com/support/articles/tv-app-overview. I utilize the Xfinity Stream App on a Roku in our spare bedroom for guests to use when they stay out our house.

If you're still needing assistance please let me know, and I would be happy to continue investigating the set-top box concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Reau482

Contributor

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61 Messages

New box, same problem. Tried everything that we could remotely. Was scheduled to have a tech here this morning. After waiting all morning, I called -

well, what do you know, the appointment was canceled Well, not by me.

Frustrated to say the least!!!! This is getting ridiculous.

On phone with Xfinity now.

(edited)

2 years ago

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XfinityWilliam

Official Employee

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1.4K Messages

Hello @Reau482. We can take a closer look at your cable box not working and what happened to the cancelled technician appointment. Please send us a private message with your full name and full service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Non-X1 Service

Reau482

bedroom tv box not working, have tried all xfinity suggested fixes

Reau482

XfinityJustinC

Reau482

XfinityWilliam

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