Visitor
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1 Message
Bedroom Box Malfunctioning
The box we have in our bedroom for TV streaming is malfunctioning. We lose sound often, and when it's bad the screen also goes black for minutes at a time.
Can't seem to get in contact with a human. The online chat used to connect to a human if you requested it. Now it just loops through the most asinine questions about plugging the device in.
XfinityOrlandoM
Official Employee
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2.4K Messages
11 days ago
Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Xfinity cable box. Have you tried to go through any troubleshooting steps through our Xfinity app for your cable box?
Is this one of our Xfinity Wi-Fi streaming cable boxes?
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EG
Expert
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112.4K Messages
11 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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