New Poster
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2 Messages
Audio Dropouts in New Jersey
Anyone else experiencing audio drop outs when watching most channels in NJ? Support is of little help, asking me to check the mute button on my remote... The issue is happening on all TV tuners in my home. The audio drop outs occur at the same time on all devices.
XfinityAlyssaA
Official Employee
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2K Messages
21 days ago
Good afternoon @z.k, and thank you for reaching out on our Community Forums, we appreciate it. I see that you were experience audio dropouts over the weekend. Is this issue still occurring? If so, we'll be happy to run through some troubleshooting steps.
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