EricChia's profile

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3 Messages

Sunday, June 7th, 2020 11:00 PM

Closed

Are you still watching?

Xfinity stream on my Roku tv keeps prompting me "are you still watching". This is highly annoying. It just started this week. What's going on? I pay a lot for my cable plus I have to watch ads so this is way out of line!

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Visitor

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5 Messages

4 years ago

I would like to know how to stop that aggravating need to keep your remote control in your hand, to  keep watching your program.

Yet, I can not seem to find in the Xfinity Beta App settings, an option to do stop it. 

I did the steps that ROKU said, would stop it on their app on the ROKU Stick. 

I leave my remote on my coffee table,  but spend a lot of time on my computer in the same room.  then it pops up.. and I might catch it and I might not,  When I catch it, I have to get up and go to the coffee table and hit ok on the remote, when I fail to see the message.  then I still have to go to get the remote to go thru the steps of bringing the program but up again.

Does not make sense to have such an aggravating issue, yet, not finding a solution to this issue. 

I see, that Xfinity Team, did not reply to this post, that I am posting to. 

Official Employee

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2.4K Messages

Our team can help. To get started, please create your own public post without your account information. Please provide as many details about your experience as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. Thanks.  Year old dead thread, now being closed.

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