1 Message

Wednesday, January 25th, 2023 3:31 AM

AppleTV+ on small cable box

AppleTV+ app does not load on our small cable box. It works fine on our big cable box. It works fine when I use it on a non-xfinity device. I can't log off and log on with the small cable box because the app doesn't load far enough. All other apps and channels work fine. It looks like this: https://youtu.be/6FGTPlG6djE

I think that this coincides with getting a new box when the previous one stopped working, but I only think so because I'm trying to find some explanation. 

1. Can you help me get it working?

2. Can you give me a credit for the month beginning January 25? It's been out for a couple of weeks. 


Official Employee


988 Messages

11 days ago

I am sorry to hear that your app isn't loading. Is everything else working on your box? 


Give this a try: Delete the download and try to download it again. Make sure your device remains connected to your in-home XFINITY network or the Internet while downloading. Changing or losing your connection while downloading could corrupt a download.

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