AppleTV+ on small cable box
AppleTV+ app does not load on our small cable box. It works fine on our big cable box. It works fine when I use it on a non-xfinity device. I can't log off and log on with the small cable box because the app doesn't load far enough. All other apps and channels work fine. It looks like this: https://youtu.be/6FGTPlG6djE
I think that this coincides with getting a new box when the previous one stopped working, but I only think so because I'm trying to find some explanation.
1. Can you help me get it working?
2. Can you give me a credit for the month beginning January 25? It's been out for a couple of weeks.