Visitor
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1 Message
AppleTV+ on small cable box
AppleTV+ app does not load on our small cable box. It works fine on our big cable box. It works fine when I use it on a non-xfinity device. I can't log off and log on with the small cable box because the app doesn't load far enough. All other apps and channels work fine. It looks like this: https://youtu.be/6FGTPlG6djE
I think that this coincides with getting a new box when the previous one stopped working, but I only think so because I'm trying to find some explanation.
1. Can you help me get it working?
2. Can you give me a credit for the month beginning January 25? It's been out for a couple of weeks.
XfinityDena
Official Employee
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2.3K Messages
2 years ago
I am sorry to hear that your app isn't loading. Is everything else working on your box?
Give this a try: Delete the download and try to download it again. Make sure your device remains connected to your in-home XFINITY network or the Internet while downloading. Changing or losing your connection while downloading could corrupt a download.
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