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user_bd984c
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2 Messages

Wednesday, September 27th, 2023 11:15 PM

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Appletv not working

Appletv was working fine for a few weeks on xfinity.  I get logged in fine and start to watch a video.  After a minute or less, I get a message that video won’t load because there is no internet connection.  Tried logging out of Appletv and back in again on xfinity .  Still having the same problem.

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Updated 

1 year ago

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XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there, @user_bd984c  Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to watch your Appletv, I understand how frustrating it is to keep getting the same error message over and over. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it


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