ai chat complaint

We signed up for xfinity cable tv and requested to pick up our equipment locally. We were told that we would get an email confirming it was ready. Instead, we got an email that it was being shipped in 2-3 days. I tried to go back and contact someone, but since Xfinity already had my $$, all I could get was an AI chat bot that took me in circles. I decided it wasn't worth having a stroke, so I would wait for the shipment. It has now been 5 days and the equipment hasn't even shipped. I tried contacting someone again and once again, the chat bot took me in the endless loop!!!!!!!!!! I am just going to cancel now and go someplace else.

Here is a sample of the chat - Note, that I swore at the bot and then it told me it would get someone.....I waited 10 min with no reply....Then basically asked if I would get someone and the chat started back in the loop.

Today

Hello! I'm Xfinity Assistant, here to help you find answers as quickly as possible.

Make sure to sign in to get started.

Sign inI need help signing inI'm a new customerActivate my services

I'm a new customer

With Xfinity, you can build a plan based on your needs. Or check out flexible plans for NOW Internet and NOW Mobile with no annual contracts. What would you like to do?

Build my Xfinity planLearn more about NOW

talk to a human

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign inI need help signing inI'm a new customer

no

I'm having trouble following our conversation. Please type a message and follow the prompts presented.

no

I'm having trouble following our conversation. Please type a message and follow the prompts presented.

human

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign inI need help signing inI'm a new customer

i will cancel my acco unt now if you don't let me talk to a human

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign inI need help signing inI'm a new customer

i want a phone number

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign inI need help signing inI'm a new customer

fuckl you then

Let me get you some help right away.

Appointments & MailCredentials

so i guess i will cancel now and post this conversation online

I can help you make changes to your current plan, equipment, account and much more once you sign in.

Sign inI need help signing inI'm a new customer

i dont have a sign in...no one has set that up

No problem. Do you need help recovering your Xfinity ID or resetting your Xfinity ID password?

Reset my Xfinity ID passwordI forgot my Xfinity IDWhat's an Xfinity ID?I don't have an Xfinity ID

are you ai?

I’m a virtual assistant, and some of my responses may be generated by AI. While I’m not a human, I can help answer questions about your Xfinity services anytime without waiting for an agent. So what can I help you with?

TroubleshootingAccountBillingAppointmentsCredentialsApps

you are clearly not following this thread and wasting my time

I'm having trouble following our conversation. Please type a message and follow the prompts presented.

you told me that you would give me a human and then ignored me. is that correct?

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign inI need help signing inI'm a new customer

you are clearly too stupid to follow a conversation thread. I DONT HAVE A SIGN IN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

No problem. Do you need help recovering your Xfinity ID or resetting your Xfinity ID password?

Reset my Xfinity ID passwordI forgot my Xfinity IDWhat's an Xfinity ID?I don't have an Xfinity ID

MY BLOOD PRESSURE IS WAY TOO HGH FOR THIS. IF YOU CANT EVEN GIVE ME THE COURTESY OF SENDING ME TO A HUMAN THEN YOUR COMPANY IS NOT FOR ME

To connect you with an agent, I need you to sign in with your Xfinity ID.

Sign inI need help signing inI'm a new customer

I'm a new customer

Welcome to Xfinity! Before I connect you with an agent, help me understand what you need help with today.

Activating my servicesHelp finding the best plan

Activating my services

Welcome to Xfinity!

I can help activate your Xfinity services. Select one of the options below to get started.

xFi Gateway ActivationUsing my own modemX1 TV or Xfinity Flex

Non-X1 Service

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ai chat complaint

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