Visitor
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27 Messages
2 Issues: Xumo Box is stuck in setup, and what is going on with my account!
I've seen that many have had this same problem with Xumo after having moved, just as I did last Friday. It worked okay all day the first day in my new apartment, but by the next day, it became stuck repeatedly taking me through the setup cycle, which does nothing after having repeatedly doing so multiple times. Which was also the same experience I spent over 3 hours yesterday communicating with the useless bunch of AI's, and going thru 5 different supposedly "live" agents, and 4 different supposedly requests the last person supposedly put in for call backs that never happened.
And I don't know how to request this, except that the only thing that works right, is my Internet.
The 2nd problem is, what did Xfinity do to my account?
D_w2615
Visitor
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27 Messages
4 days ago
Does Comcast or Xfinity have any actual human beings who can help without canned answers? Those stupid AI things you people keep turning things over to are absolutely useless! It's been It's going into the 4th DAY NOW AND I STILL CAN'T GET MY SERVICE SET UP PROPERLY! Instead of giving me phone numbers to call that gives me more AI and no answers, I need someone who can actually help.
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XfinityJamesC
Official Employee
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2.3K Messages
4 days ago
Greetings, @D_w2615! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xumo box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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