Visitor
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10 Messages
12 month installment plan
On 4/10/2026 I signed up for a 12 month installment plan. They told me to pay $50 and they reinstated my service but now every day I wake up my service has been disconnected and I have to redo my installment plan. Please help my service is back off!
XfinityLinda
Official Employee
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2.4K Messages
3 hours ago
Thanks for meeting us here for assistance with your installment plan, @user_dwh8ti. I can see how this would be a very frustrating experience for you. We can look into this for you. Please send us a Direct Message with your full name and complete service address. We look forward to digging into this for you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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