1 Message
Why does my modem disable internet access from a linux pc?
I installed linux on a pc within my network. the modem has disabled my ability to access the internet. how do I fix that?
1 Message
I installed linux on a pc within my network. the modem has disabled my ability to access the internet. how do I fix that?
DreamSayerZ
Problem Solver
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593 Messages
8 days ago
@AubreyAndStephen Here is an old Reddit thread, perhaps there's a solution or things you can check; https://www.reddit.com/r/linuxquestions/comments/pj6iyc/do_you_know_anything_about_a_linux_pc_disabling/?rdt=61405
If you need to reset your modem, this thread has instructions; https://forums.xfinity.com/conversations/your-home-network/factory-reset-my-xfinity-router-to-reset-admin-password/62b39543c1d78836ea3d1d01
(edited)
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XfinityAirelle
Official Employee
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2.1K Messages
6 days ago
Thank you for reaching out! I understand how frustrating it can be to lose internet access after installing a new operating system like Linux. While your Xfinity modem should support devices running Linux, there may be some settings or compatibility issues causing this problem. Let’s troubleshoot together to get you back online.
Steps to Fix the Issue:
Check Device Connection:
Restart Your Modem and PC:
Verify Modem Settings:
Update Network Configuration on Linux:
ping 8.8.8.8
(Google DNS) to check connectivity.Disable Advanced Security Features:
If you’ve tried these steps and are still unable to connect, let me know so we can investigate further. I can also assist with checking your account settings or running a diagnostic test on your modem to ensure everything is configured correctly.
Looking forward to getting this resolved for you!
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