1 Message
Texts don't send
I switched to Xfinity mobile service about 2 months ago and I have to restart my phone three four times a day because my text failed to send.
I called Xfinity and was told I couldn't speak to an agent until I worked with their Mobile Assistant so I wasted time with that only to be told the Mobile Assistant couldn't help me. I spoke to an operator who offered to connect me to Samsung customer service because everything looks good with my service on my Xfinity account. I found this forum and it looks like this is a long-standing problem with Xfinity. Very unhappy with the switch.
warlock1337
1 Message
5 months ago
Bump same, having issues with calling out now too.
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XfinityAirelle
Official Employee
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1.8K Messages
5 months ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_0ipf8l
1 Message
4 months ago
Having the same issues so sorry I switched to xfinity mobile issues over the last 4 months, terrible terrible services. Never had this problem with AT&T
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user_22dr6g
New Poster
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2 Messages
3 months ago
I have the same issue. It's Xfinity/Verizon connectivity issue. Could be a per account issue or your whole Xfinity backend unresolved propagation issue.
Here are 2 other cases that showed the switch from Verizon to Xfinity was the issues:
Case 1
When they switched my phone from Verizon to xfinity at the store they didn’t do it correctly and didn’t have all of the features included. She was able to fix that on her end, I restarted my phone, reset my network connection and was able to text groups again
Case 2
Advanced services with Xfinity
RESOLVED** - I finally got a rep who knew what to do. Something about deleting my # in the registry, and 'rebuiling" the connection in the antenna. No idea, but I clicked on reset network settings, powered off phone, he did his thing which was about 5 minutes. turned it back on, and to my surprise, it worked.
(edited)
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user_c2cd23
Visitor
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1 Message
3 months ago
Continued problems with random message fails. Have tried everything, iMessage on/off, WiFi on/off, phone reset. VERY FRUSTRATING!
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user_l6a5at
2 Messages
2 months ago
I'm having the same problem!!! Very frustrating.
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tuckxkcut24
Contributor
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62 Messages
1 month ago
Having issues again with not being able to send / receive text messages until I reboot my Android device. This happened a few months ago after a Samsung update. Samsung says it's a carrier issue this time as there haven't been any updates from Samsung. It's frustrating having to reboot my phone daily to send/receive messages.
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samslack
New Poster
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5 Messages
13 days ago
I have been having this same problem for months now. 80 % of text fail or say they go and the recipient says I never got a text from you. One rime I texted my boss I was sick and could not make it in and he never got it even though it says it went. He was pissed. Also texting g my wife who also has same service says sometimes she never gets text. Her phone does this to text fail to send. Sometimes a restart will allow them to go but it's a pain. They claim they are on Verizon most reliable network. I call bs. Something is not right I was on Verizon and NEVER had this issue.
Sometimes they keep failing even after a restart and I just have to delete the text then resend. I have a few co workers who also state they also are having the same issue. It doesn't matter what messaging app I use the default Samsung or the message plus. So xfinity what are you doing to correct this ?????
It's been almost a year and has been doing this since day 1. I don't have time to work with support people that tell me oh it's a Samsung problem or it's something your doing. It's sooo frustrating. I want solutions not blame on other companies or me.
Obviously there is a major issue and it's not just me having it. Xfinity needs to fix this asap. Or they will be losing lots of customers.
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user_xcz81f
1 Message
3 days ago
Anyone find a resolution to this. I just switched from tmobile to xfinity mobile and thinking it was a mistake. My text messages randomly stop sending until I restart the phone and then they all go through. Something is obviously broken.
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