1 Message
Texts don't send
I switched to Xfinity mobile service about 2 months ago and I have to restart my phone three four times a day because my text failed to send.
I called Xfinity and was told I couldn't speak to an agent until I worked with their Mobile Assistant so I wasted time with that only to be told the Mobile Assistant couldn't help me. I spoke to an operator who offered to connect me to Samsung customer service because everything looks good with my service on my Xfinity account. I found this forum and it looks like this is a long-standing problem with Xfinity. Very unhappy with the switch.
XfinityAirelle
Official Employee
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2.1K Messages
10 months ago
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user_0ipf8l
1 Message
8 months ago
Having the same issues so sorry I switched to xfinity mobile issues over the last 4 months, terrible terrible services. Never had this problem with AT&T
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user_22dr6g
New Poster
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2 Messages
8 months ago
I have the same issue. It's Xfinity/Verizon connectivity issue. Could be a per account issue or your whole Xfinity backend unresolved propagation issue.
Here are 2 other cases that showed the switch from Verizon to Xfinity was the issues:
Case 1
When they switched my phone from Verizon to xfinity at the store they didn’t do it correctly and didn’t have all of the features included. She was able to fix that on her end, I restarted my phone, reset my network connection and was able to text groups again
Case 2
Advanced services with Xfinity
RESOLVED** - I finally got a rep who knew what to do. Something about deleting my # in the registry, and 'rebuiling" the connection in the antenna. No idea, but I clicked on reset network settings, powered off phone, he did his thing which was about 5 minutes. turned it back on, and to my surprise, it worked.
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user_c2cd23
Visitor
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1 Message
7 months ago
Continued problems with random message fails. Have tried everything, iMessage on/off, WiFi on/off, phone reset. VERY FRUSTRATING!
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user_l6a5at
2 Messages
6 months ago
I'm having the same problem!!! Very frustrating.
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tuckxkcut24
Contributor
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62 Messages
6 months ago
Having issues again with not being able to send / receive text messages until I reboot my Android device. This happened a few months ago after a Samsung update. Samsung says it's a carrier issue this time as there haven't been any updates from Samsung. It's frustrating having to reboot my phone daily to send/receive messages.
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sams31
New Poster
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7 Messages
5 months ago
I have been having this same problem for months now. 80 % of text fail or say they go and the recipient says I never got a text from you. One rime I texted my boss I was sick and could not make it in and he never got it even though it says it went. He was [Edited: "Language"]. Also texting g my wife who also has same service says sometimes she never gets text. Her phone does this to text fail to send. Sometimes a restart will allow them to go but it's a pain. They claim they are on Verizon most reliable network. I call [Edited: "Language"]. Something is not right I was on Verizon and NEVER had this issue.
Sometimes they keep failing even after a restart and I just have to delete the text then resend. I have a few co workers who also state they also are having the same issue. It doesn't matter what messaging app I use the default Samsung or the message plus. So xfinity what are you doing to correct this ?????
It's been almost a year and has been doing this since day 1. I don't have time to work with support people that tell me oh it's a Samsung problem or it's something your doing. It's sooo frustrating. I want solutions not blame on other companies or me.
Obviously there is a major issue and it's not just me having it. Xfinity needs to fix this asap. Or they will be losing lots of customers.
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user_xcz81f
1 Message
5 months ago
Anyone find a resolution to this. I just switched from tmobile to xfinity mobile and thinking it was a mistake. My text messages randomly stop sending until I restart the phone and then they all go through. Something is obviously broken.
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user_84z70a
1 Message
5 months ago
I am having this same issue but I only upgraded my router. I have AT&T and it is not sending messages and I'm not always able to call out of receive calls.
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user_w89lh0
1 Message
5 months ago
I had a Pixel 4a phone running on Google Fi for about 4 years. No problems. I recently switched to Xfinity Mobile and got a new Pixel 8. Now I'm having a lot of problems sending and receiving texts. Basic text messages seem to mostly go through, but not always. Sending gifs and or photos definitely cause delays in send and receive. It's extremely frustrating. I'm going to seek help from Xfinity directly, but I don't have my hopes very high. I moved to Xfinity mobile because I finally thought they had a good plan/price, but now I may have to leave. I'm not a heavy or intensive smartphone user, but the one thing I definitely do is send texts as I hate talking on the phone. I've looked into the phones settings, network, and the settings of the Messages app itself. I can't see or change anything that seems to help. I figure its not the phone though, so it will be interesting to see if Xfinity can help or if I have to go to a different carrier. It's just to frustrating. My Pixel 8 is running the current software and all apps are current. This should not be happening.
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kraterer
Visitor
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3 Messages
3 months ago
I've had this problem almost from the very beginning of my Xfinity Mobile experience... and it's getting really OLD! Why would a simple, one line text, with no attachments and no links fail to deliver. It happens ALL THE TIME!!! I was home, 100% connected to wi-fi and sent the text to a family member that I communicate with daily.
Samsung Galaxy A52 5G.
Arrrggghhh!!!
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marith1
Visitor
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1 Message
2 months ago
I’m a new customer with Xfinity mobile and I’m starting to regret switching from AT&T to Xfinity Mobile! Sometimes I can text but not always! Why is this happening and how can it get fixed ASAP?
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user_l5gjcg
1 Message
2 months ago
It's obviously a well known Xfinity problem they can only issue support canned responses because their network [Edit: Inflammatory]. Never had a problem for last 7 years sending texts or receiving calls. Switched to Xfinity Mobile since and happens everyday. Family friends say my calls go directly to voicemail. Texts don't go through without resetting phone. My outgoing calls cut out everyday with Wi-Fi and without showing 5 bars. Live in Denver, it's not the signal. It's the [Edit: Inflammatory] network they provide. Go ahead Xfinity, send me another stupid canned response from sorry. I'm done. Switching networks. Telling everyone never Xfinity. Run away....
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