Terrible to no-existing cellular service with no solution

If your phones have "WiFi calling"  and if you have WiFi in your home, that should solve the problem while you are at home.  But, reading your post, you may not have home WiFi?   If no WiFi at home and a weak Verizon signal,  changing carriers would seem to be your best solution. 

If you have WiFi at home but don't have WiFi calling on your phones, then the easy solution would be to install a Verizon Network Extender via you WiFi. However, XM does not offer, nor does it support said Network Extender, even though it could if it wanted to. Terrible customer support.  There is a work-around if you need to stay with XM:  If you have WiFi, and you have a friend/family member who has Verizon Mobile, they can purchase the Network Extender (or if they complain loud enough, it will be Free) for around $250. The friend can install it at your house with their VM credentials and you will get 4 bars throughout the house and maybe in the immediate outside surroundings.  Good luck !!

Hey there, @user_a14583! Thanks for reaching out to us regarding your mobile questions and concerns. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device (I would try texting this number since you've already made several phone calls). You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any other questions or concerns regarding your residential service(s) by creating a new post, and we'll be here to assist you however we can!

This happens to me ALL of the time- super frustrating.

Same problem here! Have had Xfinity mobile for about 2 years and it's worked great up until a couple of months ago. My phone doesn't say "no service" but if I'm not connected to wifi, I can't do anything other than phone calls and texts. No maps, no music, no apps, nothing. And not being able to map directions while out and about is a nightmare. 

The service is also bad with some wifi. At home, everything works perfect ( I have Xfinity internet). At work, even with internet, the service is terrible. I work at a university! I never had this issue with my past provider when I was at work. 

I want to stick with xfinity if possible because it's a great price, but if I can't use my phone anywhere except at home with my internet, there is no point in having a smart phone. 

I moved cell service for both my wife and I to Xfinity Mobile several months ago to get a bundle deal with getting a better Xfinity TV plan. We had great service with our age 55 plus deal with T-Mobile for several years before that. We had Verizon before that and so I didn't think there would be a problem since Xfinity uses the Verizon tower network. However, I have been very disappointed in the level of signal service. Our signal at home never gets better than 2 bars and never LTE. I don't recall ever seeing any 5G service at all even though we got it quite frequently on T-Mobile. Our phones are Samsung A42 5G and were purchased unlocked. I can rarely get any internet service when I'm away from home, although my wife's phone may be able to get LTE service at the same place at the same time. I'm wondering if I need a new SIM card or if that could even be the problem. In summary, I'll say that when this bundle deal with Xfinity mobile ends, I'll be going back to T-Mobile if your service doesn't improve. 

I am having these same issues along with consistent loss of mobile service, dropped calls, etc. No one seems to be able to help when you call. 

Xfinity Mobile plan [Edited: "Language"]. If it's not on LTE mode all the time its on SOS that means no service at all, I can't do anything. I'm honestly paying for no service. They should resolve that issue. 

I have been an XM customer since its inception. Unless it just a very basic problem, I have found Xfinity Mobile support to be absolutely useless; a waste of time no matter what higher"Support Tier" you are elevated to.  DIY solution to a common problem:  if you have lousy cell signal at your home, then either implement "WiFi calling" on your phone, but if that is not possible, then find a friend who has Verizon Wireless and get them to order (for you) a Verizon Network Extender which you can then use their credentials to install the unit at your residence.  Very easy setup. Friend will need to register the Extender on their Verizon account. 

WiFi calling will not improve your texting if that is a problem. 

I also have been very dissatisfied with Xfinity Mobile's weak LTE/5G signal. Usually I only get one or two bars so I can't browse, steam, or download when not near a WiFi signal. And not all hotspots that show on a the Xfinity map are actually active.

Unfortunately, there is not any real solution for this and Xfinity won't tell you why. But the reason is simply that Xfinity uses Verizon's network and Verizon gives priority to their own subscribers over those subscribing through others carriers.

I had switched from Verizon to Xfinity Mobile for the savings which was more than half of what I was paying Verizon. But as soon as my device is paid off, I'm porting my number back to Verizon will grudgingly pay their higher rate.

In my case of having just one bar of service with XM at my home, my visiting friends and one neighbor who have Verizon experience just one bar also so it's not a case of Verizon customers having priority over XM customers.  I have read on other sites that during high activity periods, Verizon may throttle back XM and the like,  however, as a casual user, one should seldom notice a difference AND it would show as difference in speed, not signal strength.  

Hello I'm having the same issues as well. I always have a network error so I can't send or receive texts. It went on from last night and this morning. I switched from T-mobile and I am starting to regret this. I have xfinity internet and the wifi means nothing. 

Is there a cell signal booster that I can buy that will work with Xfinity?  Simple question.   

like i stated before, if you have a friend/family member with a Verizon Wireless account, they can purchase (or get one FREE by pleading a case for better coverage) a Verizon Network Extender and then you can install it at your house.  They have to register it on their account.  The Verizon Network Extender plugs into your router .  While I had mine up and running, I got 4 or 5 bars of service in/around the house.  It was great.  Then Verizon phased out my model of extender rendering it useless.  I then purchased a new XM mobile with WiFi calling (old phone did not have that feature) and it works fine around the house, usually 4 bars.  

I have tried a couple of "signal boosters" and they didn't work for me at my house and my Verizon signal dead-zone.  Maybe if the signal was a little stronger, a booster would have worked.  My street is 1/2 block long and it is all barely one-bar territory.  

We've had Xfinity mobile for a year and the connectivity from our house is spotty at best; frequent dropped calls and very very poor reception.  The agent at the xfinity store said, "Oh, you need to upgrade your phone to a 5 G phone". So I tried that.  Same [Edited: Language] service. When I switched to Xfinity they bragged about how they use the Verizon network and it's the best in the country.  Maybe xfinity customes get the leftovers.  We have Xfinity Wifi at home with very high speed. Wifi calling isn't any better.  Forget calling customer service, I've already spent 10 hours on the phone with them trying to resolve a basic billing issue.  [Edited: Language]! Could they be any worse. 

All sounds too familiar. My husband and I have been with XM for 2years. Just came up for a upgrade. Received our phones and was on the phone the next day. Even sitting 2 feet in front of the router in our house with high speed we had 1 bar at best. Can't connect to our cars, watches and can rarely surf. Spent numerous hours and days on the phone with tech. No solutions. Xfinity then said oops sorry can't return or exchange. It's been over 14 days. Are you adding me? Didn't even expedite until after this time with records clearly showing our contact. To add injury to insult was told our bill would only go up 10 and we have seen a 60 dollar increase. The Samsung tech (once escalated) said she was a former employee of XM and told the agent it should have been escalated in day 2 of new phones when no solution was found. She said she left XM for this exact reason...lack of care and no solutions. I was given a ticket to go to certified Samsung store with a tech in house. He proceeded to say to me when I explained....Please tell me this is not XM! What? He said he has seen so many customers with the same issue and there is absolutely nothing they can do. It is an Xfinity issue. Now we are stuck in a contract for 2 years with phones that don't send or receive texts, can't connect, just paperweight. Between our internet, basic cable and phones we pay over $400 a month for services and this is what we are left with???? They are stealing from us. We are not sure what to do. Idk if Jacksonville Florida has any good internet providers worth switching. We aren't going to pay for services we can't use....and I need my phone for work. A corporation this big and wealthy and can't even fix their connectivity networks or allow us to get phones that work or heck even release us from the contract with no issues. I'm sorry everyone else has run into this. Has anyone come up with a solution????