Rcs chat is not working

@XfinityKei​ I have the Samsung 26 Ultra, and its been like this for like 3 weeks now. I have tried turning my wifi off and then back on. This has been happening with everyone that I text.  It happens no matter if I'm wifi or mobile data.

@Comegettoknowme Thanks for explaining. Go ahead and reset the carrier settings. Go to Settings > Apps > Carrier Services > Storage and clear its cache and data as well. Once that is done, see if you continue getting the error. 

@XfinityBenny​ I followed all the steps, but its still saying connecting. 

I am dealing with the same exact issues with the same exact phone!

@user_h88css​ This fixed mine tonight. Thank you. Google Pixel 10. 

Honestly sounds like you work for xfinity. Hundreds of people have tried what you're saying with no results. 

Same issue.... RCS was fine 10 days ago and then stopped working.  Since then, unable to get it working again.  This is on a Galaxy S26+. 

Good morning @user_lv7s1h, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the RCS, but you have come to the right place for assistance. Have you tried any of the fixes listed in this thread? To remedy these RCS issues, you typically need to reset your phone's network connection, clear the messaging app cache, or completely deregister your phone number from Google's backend

Android: Go to Settings > System (or General Management) > Reset options > Reset Wi-Fi, mobile & Bluetooth.

Deregister from Google
If you switched phones or brought an unlocked phone from another carrier, your number may be stuck on an old server. 
Go to the official Google Messages Chat Features Turn Off Portal and deregister your phone number.

Turn off RCS on your device, wait 24 hours to let the network time out, and turn it back on to force a fresh connection.

Others have had luck with uninstalling the Google Messages app and downloading it again also.

blondie131 To remedy these RCS issues, you typically need to reset your phone's network connection, clear the messaging app cache, or completely deregister your phone number from Google's backend

Android: Go to Settings > System (or General Management) > Reset options > Reset Wi-Fi, mobile & Bluetooth.

@blondie131​ the only fix that worked for me was to uninstall the Google Messages app and then reinstall. Xfinity was no help to me with this. I figured it out myself! SMH

Agree, that is what I did as well

@blondie131​id love to kick them in the backend..lol 

@user_2hinf0​ Had to go to general management and get it back to supported,  then I uninstalled and reinstalled google messages and it works again. Thanx for posting!

Uninstalled Google Messages updates and then reinstalled them.  That is what fixed it.  

This worked for me too.  Thanks for posting!  

Yeah you have to go into Google app store and uninstall updates for Google Messages and then reinstall. That's the only way to get it working again. 

Ok the uninstall/reinstall works... question why do we have to do this when we are paying for a service!! My other carrier was just fine... it's texting for heavens sake

The latest version of Google messages (released around 8/14/26) no longer allows for clearing app data! That was an excellent fix, previously. But now Google has disallowed clearing App Data in Google Messages. Why??? How do we get past this now? I have been stuck trying to connect (error code 3000) for more than a week. HELP! I have a Galaxy S20 FE. I have tried EVERYTHING except web-deactivation of RCS on the Jibe server side. Is this safe to do? Not sure that I then need to do in order to reactivate RCS after that? HELP!

Correction... not sure what I need to do IF and WHEN I deactivate on the Jibe server side in order to reconnect again? Will that also delete all of my RCS chats? Ugghhh! So frustrating. HELP! Cannot text with more than one person at a time for the past week.

The more I read the more this is sounding like an Xfinity issue (which uses Verizon towers). Other people on other carriers are not having this issue. HELP!!!

@user_4xbrdw​ I finally got a Xfinity rep who pulled in a Rep from Samsung, the 2 of them finally resolved the issue and my phone is now working. 

@user_81vxyh​ Uninstall Google messages and reinstall. Worked for me but I lost a lot of messages. Please respond if it fixes it for you. I'm curious 

I think they are bots. We have little competition for service in the area so they can just do nothing.

Maybe xfinity should fix this issue. So we don't have to constantly jump through hoops, this is insanity!!!!!!

Hi @user_494tgy, I understand technical issues can be frustrating. They do happen, and sometimes the issue is actually on the device itself. That is why we recommend thing like clearing cache because not clearing anything after a long time can result in issues. Have you attempted any of the troubleshooting methods that were suggested just yet? 

This is ridiculous. It's not everyone else's device that's having an issue. I believe this is a system issue by xfinity.

Do you lose your text messages when doing this?