Skip to main content

    Support

    Offers

U
user_z4wb2j
1st Topic
1st Reply

Visitor

 • 

2 Messages

Wednesday, April 23rd, 2025 9:29 PM

Cannot make any outgoing phone calls

Every number I try to call is giving the same message "The wireless customer you have called is not available at this time. Please try this call again later. Announcement 1." My phone plan is tied to my internet plan and as of yesterday I called to cancel my internet plan, but not for another couple weeks. Everything else is working fine - internet is good, I can receive phone calls, sending and receiving text messages is working, it's just the outgoing phone calls are not going through. Please help!!

Question

 • 

Updated 

2 days ago

273

3

0

user_z4wb2j

Visitor

 • 

2 Messages

3 months ago

Adding to this post: I can't even call Xfinity to chat with support!!!!! I get the same message that "The wireless number I have called is not available at this time". You're telling me my phone provider is not available?!?!??? EEK

4

0

user_pz9ylk

Visitor

 • 

1 Message

Same error message here I cant make calls but I can receive call we have same plan with my husband but he can call me

Like

Reply

3 months ago

0

user_csmchf

Visitor

 • 

1 Message

I am having the same issue. My wife can make outgoing calls but I can’t! It’s been like this for over an hour!

Like

Reply

3 months ago

0

XfinityJeniece

Official Employee

 • 

3.3K Messages

Hey there, user_csmchf, thanks for reaching out through Xfinity Forums regarding your outgoing calls. We want to ensure that this is working for you! Have you tried any troubleshooting steps such as restarting your device or the network settings?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

XfinityJon

Official Employee

 • 

316 Messages

Hey there user_pz9ylk! Sorry to hear you are having some trouble with your service. We would be happy to assist you. What troubleshooting steps have you taken so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_5i788j

Visitor

 • 

1 Message

7 days ago

I am getting this message for everyone I call. 

2

0

user_iesxq5

Visitor

 • 

4 Messages

@user_5i788j​ same here! I just switched from AT&T last week to Xfinity and it has been horrible. They have had me rest my network settings multiple times. I don't think it's the network settings on my phone. This is happening to be on the network outside of my house and then at home on WiFi calling.

Like

Reply

5 days ago

0

XfinityRaul

Official Employee

 • 

2.1K Messages

@user_iesxq5 Thank you for making us aware you're having issues making outgoing calls even after resetting your network settings. I would be more than happy to help figure out a solution to this problem you're experiencing. Other than resetting your network settings, what other troubleshooting steps have you completed on your own?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

user_gieumz

Visitor

 • 

1 Message

4 days ago

I am also getting this message even when I call land lines!

3

0

user_iesxq5

Visitor

 • 

4 Messages

Right!! To rhyme or reason for this. 

Like

Reply

4 days ago

0

XfinityPeterH

Official Employee

 • 

2K Messages

 

user_gieumz We are here to help. I would be reaching out if I were in your shoes too. What troubleshooting have you completed?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

DreamSayerZ

Problem Solver

 • 

860 Messages

@user_gieumz​ Try resetting your network settings. If you have an iPhone, navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This action will erase all saved Wi-Fi passwords, Bluetooth connections, and VPN settings.

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here