Cannot make any outgoing phone calls

Every number I try to call is giving the same message "The wireless customer you have called is not available at this time. Please try this call again later. Announcement 1." My phone plan is tied to my internet plan and as of yesterday I called to cancel my internet plan, but not for another couple weeks. Everything else is working fine - internet is good, I can receive phone calls, sending and receiving text messages is working, it's just the outgoing phone calls are not going through. Please help!!

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user_z4wb2j

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2 Messages

3 months ago

Adding to this post: I can't even call Xfinity to chat with support!!!!! I get the same message that "The wireless number I have called is not available at this time". You're telling me my phone provider is not available?!?!??? EEK

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user_pz9ylk

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1 Message

Same error message here I cant make calls but I can receive call we have same plan with my husband but he can call me

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3 months ago

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user_csmchf

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1 Message

I am having the same issue. My wife can make outgoing calls but I can’t! It’s been like this for over an hour!

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3 months ago

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, user_csmchf, thanks for reaching out through Xfinity Forums regarding your outgoing calls. We want to ensure that this is working for you! Have you tried any troubleshooting steps such as restarting your device or the network settings?

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3 months ago

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XfinityJon

Official Employee

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383 Messages

Hey there user_pz9ylk! Sorry to hear you are having some trouble with your service. We would be happy to assist you. What troubleshooting steps have you taken so far?

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3 months ago

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user_5i788j

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29 days ago

I am getting this message for everyone I call.

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user_iesxq5

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4 Messages

@user_5i788j same here! I just switched from AT&T last week to Xfinity and it has been horrible. They have had me rest my network settings multiple times. I don't think it's the network settings on my phone. This is happening to be on the network outside of my house and then at home on WiFi calling.

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28 days ago

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XfinityRaul

Official Employee

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2.1K Messages

@user_iesxq5 Thank you for making us aware you're having issues making outgoing calls even after resetting your network settings. I would be more than happy to help figure out a solution to this problem you're experiencing. Other than resetting your network settings, what other troubleshooting steps have you completed on your own?

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26 days ago

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user_gieumz

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1 Message

27 days ago

I am also getting this message even when I call land lines!

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user_iesxq5

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4 Messages

Right!! To rhyme or reason for this.

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27 days ago

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XfinityPeterH

Official Employee

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2.1K Messages

user_gieumz We are here to help. I would be reaching out if I were in your shoes too. What troubleshooting have you completed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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DreamSayerZ

Problem Solver

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873 Messages

@user_gieumz Try resetting your network settings. If you have an iPhone, navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This action will erase all saved Wi-Fi passwords, Bluetooth connections, and VPN settings.

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25 days ago

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user_kn0t1r

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1 Message

14 days ago

I just switched over to Xfinity mobile from straight talk and I am having this problem. Everything else works except calling out. I've chatted online with their agents who can do absolutely nothing to help me. I've gone in store to no avail. They even put a new SIM card in. I was able to make one call and then it was back to no calls. I have a feeling Xfinity knows what's going on. It just doesn't care. They told me I got to wait 1 to 3 days to possibly make a call. I'm going to go back to my other provider. I had zero problems 100% of the time and now I have one problem all the time

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XfinityVictor

Official Employee

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1.5K Messages

user_kn0t1r Hello, are you still having issues with your mobile service?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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Network

user_z4wb2j

Cannot make any outgoing phone calls

user_z4wb2j

user_pz9ylk

user_csmchf

XfinityJeniece

XfinityJon

user_5i788j

user_iesxq5

XfinityRaul

user_gieumz

user_iesxq5

XfinityPeterH

DreamSayerZ

user_kn0t1r

XfinityVictor

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