Regular Visitor
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11 Messages
we need you to set your PIN and security question
Every time I try to access my voice mail and call logs from my computer, I get a popup saying, "Before getting started, we need you to set your PIN and security question." But I've already set my pin and security question, and double checked them. And yes, before anyone asks, I cleared my browser cache. How do I access my voicemail?
user_8w5eks
1 Message
26 days ago
You are not alone. I have had the exact same problem for a few days even after resetting the PIN four times.
But there may be a fix...working for me at this moment. You can access your voicemail system by dialing *99, then go through some prompts to enable "Skip PIN" in the system. That appears to have fixed it for me. Xfinity instructions are below.
https://www.xfinity.com/support/articles/setting-up-voicemail#:~:text=Please%20hang%20up%20and%20dial,PIN%20by%20phone%2C%20here's%20how:
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hollyberry
Contributor
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18 Messages
26 days ago
I just started to also get this error- on my laptop, on my iPhone and on my iPad. I reset my PIN and security question as well in response- with no luck. I would not mind if they just asked for the PIN input but they do not. I need to access my call history when away from home. I do not want to resort to forwarding all my calls while at work. This is ridiculous.
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whatnamesrleft
Frequent Visitor
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11 Messages
26 days ago
I am getting that too. I can't even check my voicemail. tried the *99 and oh my even more codes it wants on that too. Need a code for codes to get codes. Maybe its time to just make voicemail optional. Update I changed my pin and question and it still isn't accessible.
(edited)
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mellow63
Visitor
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1 Message
26 days ago
I had to call in and tell them the problem and that seemed to fix it. Fingers crossed...
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JMS_427
Frequent Visitor
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13 Messages
26 days ago
I have the same problem.
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gwtx
Contributor
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66 Messages
26 days ago
On the sign-in page, is anyone clicking directly on access voicemail or email, I usually check email first then click voice mail, and get this popup, but while not signed in I click access voice mail from xfinity.com, it bypasses this warning and allows normal access
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XfinityRaf
Official Employee
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452 Messages
25 days ago
Good afternoon @user_wm777. Besides clearing your browser cache, have you tried any other troubleshooting?
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user_wm777
Regular Visitor
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11 Messages
25 days ago
It appears that this problem has gone away without me doing anything. Strange.
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Annabelle2
Contributor
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50 Messages
24 days ago
I tried clearing browser history, like Cookies and Cache, but nothing has changed!
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user_vqedcw
2 Messages
23 days ago
Has anyone solved this problem? I don't want to call Xfinity and be on the phone for an hour resolving an issue that should not have been an issue in the first place ... now questioning "diamond" membership.
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user_4d8e63
Visitor
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3 Messages
23 days ago
What used to seconds to check into my voicemail or calls on my computer / iPad now takes me 20 min or more to log in!
It's infuriating, exasperating AND there's NO excuse for this to be happening with Xfinity,
a company that is SUPPOSED to have platforms function properly.
On August 4 2024, I was prompted to set my PIN + Security Question.
I did that !!!!
Now every [Edited: "Language"] Time I TRY to log in I get this popup:
"Before getting started, we need you to set your PIN and security question."
I did that ! Over and over ! Loop after loop !
Give me a "popup" so I can type my [Edited: "Language"] PIN!
Xfinity fix this! Xfinity fix this! Xfinity fix this!
[Edited: "All Caps"]
(edited)
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heebus
Regular Visitor
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6 Messages
23 days ago
Why doesn't one of these "Official Xfinity Employees" delegate to the company for us and let someone who cares know that this is going on???
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user_k5ew4q
2 Messages
22 days ago
Same problem here. Windows using Chrome, also tried Bing.
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user_k5ew4q
2 Messages
22 days ago
User "heebus" above posted, "I get voicemail after refreshing 6-12 times, otherwise this strange set-up message." I refreshed a few times and my voicemail was finally displayed.
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whatnamesrleft
Frequent Visitor
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11 Messages
22 days ago
It was working correctly a day or 2 after my comment, now it’s back to asking to setup a pin n stuff again. I already set one last time.
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