we need you to set your PIN and security question

@user_8w5eks​ Whats worked for me the past 2 days, is to click "get pin", then change the pin and  reset the security question, logout and back in, the next day I had to reset the question, logout and back in.

@user_8w5eks​ Having the same problem.  I called *99, went through the prompts, removed PIN number and it worked. I can now see my voice numbers again.   Thank you so much for the information.  

It wont last.  I tried that.  Later, the same thing happened.

I agree.  The "fixes" that are described of: signing in and then signing out, changing passwords, etc appear to be almost random.  Sometimes they work and sometimes they don't.  I have yet to find a definitive pattern I can rely on.

Hello @whatnamesrleft, thank you for taking the time to reach out on social media.  I understand your concern with the voicemail, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@mellow63​ How in the world did you get someone on the phone?  Did it take an hour to go through the hoops they put you through?  I'm disgusted with Xfinity. The 'Pin' debacle, (I already have a pin and don't want to change it), plus losing internet connection dozens of times per day, which also drops phone calls.  Finally just went to an Xfinity store and was told someone would be here the next day.  Yeah, sure.  Never happened.

@JMS_427​ I'm sight challenged, and I've unfortunately been getting that same pop up every time I try to sign in to Xfinity Voice to view my call records, and it's a pain in the padded rear! Since when do I need to set a pin and security question when I already did that when I first set up my account?

You cannot check your voice mail while not signed in.

It will return.  I got a refund for this month.

@XfinityAirelle​ Unfortunately I can't find a "Chat" button on the forum. Are you thinking of the "Direct Messaging" button next to my username?

@XfinityShawn​ I use a keyboard and a screenreader, as I am sight challenged and can't use a mouse. So you're saying I should press enter on that link, right?

As of yesterday, 8/17/24, it's one robot + three live agents = [Edited: "Language"] but no solution.

The worst part is that the agents - when you finally get one - act as though they don't know about this problem.

Just be honest and say 'we're aware of this problem but don't have a fix yet.'

Exactly! I could wake up in a great mood, but then dealing with the Xfinity Voice "ROBOT"

(which has NEVER solved ANYTHING for me ever !)

puts me in such a foul mood that by the time (10 - 40 minutes wait + then sometimes *disconnected!* )

So, by the time I DO finally get speak to an Xfinity agent I'm ready to SCREAM. 

Hello @heebus, thanks for reaching out on our Forums letting us know you're also experiencing issues accessing your voicemail. My team would be more than happy to further look into this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_vqedcw​ As of day 7 for me, there is no resolution.

This seemed to start after WINDOWS update. Coincidence?   I get voicemail after refreshing 6-12 times, otherwise this strange set-up message.

@user_dp3auh​ happens on my iPhone and iPad too…

@heebus​ They know.  I have 2 tickets up to tier 3.  They cant fix it.

Hello, @user_k5ew4q. Thanks for reaching our team on Furms regarding the voicemail concerns. After refreshing are you still experiencing issues with the voicemail or have those been solved?

@user_k5ew4q​ It happens randomly, but 90% of the time, its blocked.

whatnamesrleft thank you for using the Xfinity Community Forums page. Has anything changed in the way you are attempting to access the voicemail?

Nothing changes everyone has this problem and Xfinity knows.  Demand monthly refunds.