Placed phone calls

I have the same issue.  I've been on chat and now am on the phone with an Xfinity agent.  They said they are researching the issue.

@user_41de44 Hello! Thank you for reaching out. As @EG has stated and provided several links for additional context, Nomorobo is working as designed. If you find that the service is not preventing unwanted calls from coming in, please let us know.

I also had the same issue... to that same DC number. I spent over 5 hrs with several Xfinity reps to resolve issue, and I am not using Nomoro! Also found in my "call forwarding settings" a phone number, I know nothing of, having permission to forward my placed calls, which I deleted. Will check regularly to see if this number is again INVOLUNTARILY added to my settings. Wen reviewing my call history, i saw the DC number, along with others, going back to Jan (and perhaps before) for every placed called made from my phone. The Comcast agent I spoke with stated the phone number is registered under multiple users!

@user_jhh99k I can understand the concern. Are you using Nomorobo? It looks like @BruceW provided some insight that the phone number is one that Nomorobo uses. 

Did you follow the link BruceW left? Not a word in there about thus very annoying issue. I spent hours with a tech and the call was “elevated” to a higher level. I was to hear back in 2 hours. 2 weeks later, I am still waiting.

The link in BruceW's response clearly explains why you are seeing "placed" calls. 

Did you follow the link BruceW left? Not a word in there about thus very annoying issue. I spent hours with a tech and the call was “elevated” to a higher level. I was to hear back in 2 hours. 2 weeks later, I am still waiting.

Hello tsdaaa, thank you for visiting our Forum for help with your phone service. Are you having a similar issue as the post above regarding calls that weren't placed? 

Hi there, @KCurtis2 I appreciate you reaching out regarding your concerns about calls being placed, It does appear to be your nomorobo, have you reached out to nomorobo support regarding your concerns?-Richard

@KCurtis2, as our expert friend mentioned above, per Nomorobo that's how it works. Regarding your billing concerns, we can certainly help and explore options to find an option that fits your household budget needs. If you'd like to explore those options, please send a DM with your full name and full service address to further assist.

@XfinityGabby​ yes, it's actually nomorobo! I'm sorry I didn't understand until someone explained it switches an incoming spam call to a nomorobo phone number and makes it look as though we placed the calls. Makes perfect sense now. Thank you all for your patience and understanding. I'm still annoyed at the overwhelming cost increases of Comcast/Xfinity but at least got one issue ironed out.

Good afternoon @Papabear63! Do you have nomorobo activated on your phone?

Yes and to make sure how do I check and see what options showed be on for the nomorobo

Thank you for confirming that @Papabear63! With Nomorobo, incoming calls are automatically connected to Nomorobo’s servers. If you are seeing the same phone number as mentioned above, BruceW mentioned that is a known number used by the Nomorobo service.  It is likely showing as a placed call due to the landline placing a call/connecting the call to Nomorobo.

To make sure the service is set up correctly, we have this really handy step by step article.

That would be a great question to send over to support@nomorobo.com, @user_t4qgfv! Please keep us apprised, and thank you for being part of the Xfinity Forum community!

Was the information provided by other users in this thread helpful, @fredkdi?

Hello @user_mqyq43, thank you for including such great detail in your comment to help us understand your issue. I can see how that would be frustrating to deal with, especially when it's impacting family trying to reach you. Let's work on this together to find a resolution. We have a super convenient link that will help walk you through updating your Voice Spam Settings. Can you please let me know if this helped resolve issues? If not, are only your wife and daughters lines being impacted? 

It is a Nomorobo #-there are at least 2 numbers that are used to forward spam to. The call is listed as placed when this happens. I contacted Nomorobo support and they verified this. It is puzzling to see this on call lists but I am satisfied with the answer and just grateful that my phone is not ringing with all those spam calls. I get multiple spam calls daily I counted 15 in the last 3 days. Hope this helps put your mind at ease.

Hey there, user_exr4ol, thanks for reaching out through Xfinity Forums regarding the issues with your Advance Call Forwarding! Did you have a chance to try that out to see if that helped fix the issue? 

I have been haviong the same problem as user_exr4ol. My advanced call forwarding had been set up to forward calls to 2028131600. I did not set that up. Why is this happening to multiple users?  When will it get fixed?