No dial tone

I have no dial tone. My phone has been plugged into thr cfinity modem this whole time. I tried a chorded phone into the modem as well and nothing. The xfinity site has no way to trouble shoot voice directly. It's been an hour I've been trying and i only get the same 3 steps. I have no idea how long it's not been working.

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user_1kci6f

Visitor

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2 Messages

5 days ago

I am having the same issue. calling is worthless. they say there is a modem check in progress and then say they can't complete the check and they hang up. meatime I have no phone and no way of telling people that I have no phone.

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XfinityDemitrius

Official Employee

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2.1K Messages

4 days ago

Hey @SWEETLOVE1280. Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to assist and troubleshoot the Xfinity Voice service with you this evening. Have you made any recent changes such as moving the modem, swap/upgrade the modem, or any account changes? Please let me know at your next available convenience.

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SWEETLOVE1280

Visitor

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2 Messages

Hello, there have been no changes. Everything else works just fine just no voice services except voicemail.

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4 days ago

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XfinityRoberto

Official Employee

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1.9K Messages

Thank you so much for this information. We are happy to take a look at your home phone service and see what is going on with it.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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Home Phone Service & Equipment

SWEETLOVE1280

No dial tone

user_1kci6f

XfinityDemitrius

SWEETLOVE1280

XfinityRoberto

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