Voice Issues (No Dial Tone)

Greetings, user_rj4i5l! Thanks for posting on our XFINITY Community Forum. This is not the experience we want any of our members to go through as we understand how vital it is to be able to use your home phone at all times. Could you please double-check the back of the modem to push in the Ethernet cord and let us know if you hear a click sound? There are some instances when the Ethernet cord can become loosened over time. Please let us know how the phone is working afterwards. We will be on standby here for you! 

I was hung up on 4 times Tuesday Aug19. I went to theXfinity store. was told the phone number was cancelled but the rep was able to re-establish it and told me it should be fixed in 24 hrs. 24 hrs later, still no dial tone so went back to the store. a different rep told me it actually takes 3 days so it should be back today by 3pm. he told me if it wasn't, to bring in the modem and replace it was a newer model. so far, it still is not back so I guess I am going back again today. 

I am truly sorry that you were hung up on like that and that you keep being given a different story. I should be able to help out from here. If you would please allow me the opportunity it would be my pleasure to make sure we have all issues resolved. 

Please send us a direct message with your name and service address. I will work to get the phone back online asap. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it