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martqbd
1st Topic

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3 Messages

Saturday, April 5th, 2025 11:16 PM

Landline voice will not receive calls

First I have tried the troubleshooting shooting steps many times. 
I can place calls without issue. 
I can’t receive incoming calls. Could it be an issue with transferring the number from the phone company? 

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Updated 

2 days ago

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MikeB39A

Problem Solver

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663 Messages

6 days ago

  • Plug a different landline phone: into the same line to see if the issue persists.
  • If the other phone works, the problem is likely with the original phone. 

(edited)

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martqbd

Visitor

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3 Messages

The phone is plugged into the modem. It calls out with no problem. 

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6 days ago

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XfinityJeniece

Official Employee

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3K Messages

Hey there, martqbd, thanks for reaching out through Xfinity Forums regarding the issues with your landline. We would be happy to help you with troubleshooting and appreciate you trying those steps mentioned by our Problem Solver. I would like to ensure everything is set up correctly on your account. If you can please send us a Direct Message with your full name and your full address.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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6 days ago

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martqbd

Visitor

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3 Messages

Still u able to receive incoming calls. I have called AT&t. The number is now eligible to be ported to Xfinity. 
what needs to be done next. 

(edited)

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2 days ago

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