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user_gd1pb1
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Tuesday, February 4th, 2025 1:24 AM

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Landline doesn’t work with new modem

My home landline does not work after installing new gateway modem. I do not have any dialtone.  I’ve tried all troubleshooting options, suggested by the Xfinity chat assistant.  Xfinity chat assistant sends me into an infinite loop.

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Updated 

7 months ago

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XfinityMartyR

Official Employee

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3K Messages

1 year ago

 

user_gd1pb1 Thanks for reaching out! Are you still having no dial tone concenrs? 

 

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user_i2tcwc

Visitor

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1 Message

I have the same problem, how do I fix it?

1 year ago

0

XfinityJeniece

Official Employee

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3.8K Messages

Hey there, user_i2tcwc, thanks for reaching out through Xfinity Forums regarding your account and Xfinity Voice service. We would be happy to help you with troubleshooting. Have you tried any steps already?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

0

mdxfinityuser

Frequent Visitor

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10 Messages

1 year ago

Exact same problem for me.  Checked and rechecked that everything was set up correctly but no dial tone and messages are being sent directly to voice mail.

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waterdogs11

Visitor

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1 Message

Did you ever get an answer>

1 year ago

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user_pkyicq

Visitor

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1 Message

I had this problem & was told by someone at an Xfinity store to bring in the modem & exchange for a different one. Same model modem... just a different one. They said these modems have different settings & sometimes it's easier to try a different modem than narrow down the exact setting that needs to be changed. Might have been a load of BS but it did work. Don't try to get help online or over the phone... their customer service now is useless. Unfortunately you need to go into a store and talk to someone there (someone you can understand).

11 months ago

0

user_j36d89

Visitor

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4 Messages

7 months ago

I'm having the exact same issue. 

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